As a computer technician, you have to look at many areas of work for a small company, troubleshooting, updating software, helping users to put out fires, among others. It is very easy to get lost in the immediate suffering of the day, while ignoring the most important functions. It is important that the time will take care of these three important points for your customers to take.
First Disaster Recovery. Encourage your customers to protect their data and process breakdowns in advance. Ensure appropriate protective measures on the site, off-site, and possibly online. Make a timetable for the restoration of the test data. You want to aensure that the recovery process before you need it to work. Keep a log of good backups and have an alarm system, if something such as your e-mail so that you immediately correct potential problems with the backup systems. Over 75 percent of small businesses have no disaster recovery plan for many of them, the difference between, if they stay in business or not do in the event of a disaster could be as fire, theft, flood, etc., through the protection of your customer information systems and in return take care of you.
Second Fault tolerance for critical systems. Companies depend on databases and applications to manage their business processes. Create a fault tolerance and system redundancy to minimize downtime if a device or software fails. This includes the hardware fault tolerance, such as equipping servers with redundant power supply, Smart-UPS, RAID 1, 5 or 10, etc. Develop contingency plans for simple but realistic that can be tested and have a good chance of being implemented if they are needed .
Third Sufficient documentation. Whether you use a database, special software or even a simple spreadsheet, document information system for your customers. Such things as passwords, IP address, key software, subscriptions and software vendor contact information and material. This documentation must be available. Once on the trail of this information as needed, unnecessary interruptions and could by hundreds of customers thousands of dollars for the possible loss of business costs and support costs. Be sure to give out this information to your customers, it is not intended to be kept by themselves. Do not hold your client hostage. So the hero and do your due diligence beforehand. If you explain the value and benefits of a properly documented, they will be happy to pay for this service.
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